Frequently Asked Questions
(Jump to FAQs about Supporting David's House)
Questions about Staying at David's House
1. What is David's House?
David’s House is a home-away-from-home for families who have children who are receiving care at the Children’s Hospital at Dartmouth-Hitchcock Medical Center in Lebanon, NH. Read about our history.
2. How many rooms are there? And will I have my own bathroom?
Our house has 20 bedrooms. These rooms share 11 bathrooms.
3. How do I get a room?
Call (603) 643-2298 and speak to a Hospitality Assistant or staff member. After you have provided us with some basic information, your name will be placed on a waiting list for the day you wish to arrive. On the first day of your intended stay, you should contact David’s House after 9:00 a.m. to see if there is a room available for you.
4. How does the waiting list work?
Because David’s House has a limited number of rooms, each morning we have to consider all requests before assigning available rooms for the day. Due to the uncertainties that arise during healthcare treatment, we need to be sure that a current guest is leaving before we reassign the room. Your place on the waiting list is not affected by when your room request was made. We will do everything possible to accommodate your needs or work with you to find alternative arrangements in the event that the house is full.
5. I have a room; how long can I stay?
Since we do not utilize a reservation system, you are welcome to stay as long as your family has a hospital-related need for local lodging and you are abiding by the house rules.
6. How much does a room cost?
There are never any fees to stay at David's House, but to help offset the costs of running a twenty-bedroom house, a $20 nightly room donation is very much appreciated.
7. I can’t afford to make a donation for my stay, but my family and friends want to contribute on my behalf. Can they do that?
Yes. Please ask them to include your name and your child’s name on any correspondence.
8. I don’t need a room for the night (or there are none available); can I visit as a day guest?
Yes! Day guests can use all of our services and facilities apart from a room for the night. They are welcome to do laundry, prepare a snack or meal, use our playground, take a shower, and/or just relax. Please call us if you plan to stop by for a visit.
9. Can I cook while at David’s House?
Of course. There are two adjoining kitchens at David’s House for guests to share. Guests are welcome and encouraged to bring their own food (though there is limited storage for each room). We provide some pantry items, breakfast foods, and snacks as well as meals prepared by volunteers many nights of the week.
10. What other kinds of support are available at David’s House?
Along with shelter and food, we provide some toiletries, free laundry facilities and supplies, a wide range of toys and entertainment, and quilts and stuffed animals for kids to take home. Our resident managers provide emergency assistance overnight, and volunteers and staff are available during the day.
11. How can I get to the hospital from David’s House?
Families can use their own vehicles or walk to the medical center. The hospital also provides a free shuttle service upon request.
questions about donations and SUPPORTING DAVID'S HOUSE
12. What was Keeping David's Promise?
Keeping David's Promise was a two year, comprehensive capital campaign that is all about fulfilling David's wish to take all of the kids in the pediactric departments and their families home with him to his safe, comfortable house. This campaign is the largest of its kind in our history; it started in July of 2011 and ran until the end of June 2013. Our goal was to raise $4,000,000 in order to cover the two years of operational support, to build our endowment to ensure longterm financial stability, and to build an addition that will add, among other spaces, four new guest bedrooms. Read more about our exciting project here.
13. Where does the money come from to run David’s House?
David’s House relies on community support to fund our operations. We are independent of the hospital and do not receive any state or federal funding. Guest donations cover about 5% of our approximately $800,000 annual budget. The remaining funds come from individual gifts, fundraising events, grants, civic and community groups, and corporate support.
14. Where do most of the families that David’s House serves come from?
Most of our guests are New Hampshire and Vermont residents, however over our 27 year history, we have served families from 42 US states and 25 countries from around the world.
15. How can I help support David’s House?
From hosting or attending an event, to purchasing items from our grocery list, to volunteering, sharing our information with others, and introducing us to new potential supporters... there are many ways! Check out the “get involved” section of our website.
16. Is my donation tax deductible?
Because David’s House is a registered IRS 501 (c)(3) nonprofit organization, true charitable contributions, for which there is no exchange of goods or services, are tax deductible to the extent provided by law. We encourage you to consult your tax professional if you have any questions regarding charitable giving.
17. My company has a matching gifts program. If I make a donation to David’s House, can you also accept a donation from my employer?
Yes. Most companies have paperwork that should accompany your gift when you send it to us – ask the appropriate party at your workplace for details. We will complete the paperwork and return it to your employer for processing.
18. Can I give a donation to David’s House through the United Way or Federated Campaign?
David’s House only receives funding from the United Way and Federated Campaign programs through payroll deductions, not through grants. Ask your payroll department to get started and contact us if you need our IRS Tax ID number to designate David's House as your charity.
19. I would like to include your organization in my will or name David’s House as the beneficiary of a life insurance policy. What do I have to do?
Please consult your lawyer or estate planning professional to learn about the many different options regarding leaving David’s House a legacy gift. Call Jaye, our Executive Director, to discuss your plans.
20. I’d like to make a gift in honor or in memory of someone. Will you notify them or their family of this gift?
Of course. Upon request, David’s House will provide an additional acknowledgement to whomever a donor wishes us to notify, but we do not include the gift amount in the correspondence. To make such a donation, click here.
21. I want to make a donation using my credit card, but how can I be sure someone else doesn’t see the information?
Credit card donations can be made online, here, through our website using a secure processing system. You can also call David’s House and give a staff member your card number, which will be entered directly into a credit card machine for immediate processing. Donation envelopes are also available for you to complete and send back to us – you can call or write to have one mailed to you. Once your credit card is processed, the section of the envelope that includes the credit card number is shredded.
22. How can I do a fundraiser for David’s House?
Please contact Brandi at (603) 643-2298 to discuss your ideas. Meanwhile, check out this events page.
23. I have some new or gently used items I’d like to donate. Do you accept items such as clothing, stuffed animals, and toys?
As a general rule, David’s House cannot accept used items for health and safety reasons. Please contact Cathy at (603) 643-2298 if you are interested in making an in-kind donation.
24. My children ran a lemonade stand this summer and want to donate the money to David’s House, but it’s a very small amount. Is this still helpful?
David’s House is grateful for EVERY gift we receive, regardless of its size. Every cent counts toward our goal of providing a home-away-from-home for families.